FAQ
What are the benefits of rugs?
Rugs are usually laid on surface floors to add more warmth and improve the appearance of a space. Their unique designs and patterns bring together various interior elements. They reduce noise by absorbing sound impact and offer more comfort. Besides this, one of the most important reasons is the high aesthetic value they offer to the user.
How much will I have to pay for shipping?
Rug Buy offers free shipping on all items with no minimum order.
How do you ship & how quickly will I receive my order?
We offer free of charge shipping via FedEx. Once you place an order on Rug Buy, your order will be shipped within a day and you will receive your rug within 3- 5 business days.
What are the most durable rugs?
Wool rugs and rugs made of polypropylene, nylon and jute are among the most durable rugs. At Rug Buy, we offer a wide range of rugs made of high-quality and durable materials. Their rugged construction and uncut piles make them highly suitable for traffic areas and resistant to daily wear and tear.
What types of payment do you accept?
Rug Buy offers 100% safe and secure online payment methods- AMEX, Apple Pay, Google Pay, Visa, Master Card, American Express, PayPal, Shop Pay and JCB.
How easy is this rug to clean?
Cleaning depends on the rug fabric and materials. Thin pilled rugs can be cleaned with a rug shampoo and soft bristle brush. To remove the accumulated dust and debris, you may need to use a vacuum cleaner. Before going ahead with the cleaning process, conduct a colour test first. We recommend you go check out a general guide for your rug material.
How will my order be delivered?
Your ordered items will be shipped directly from the warehouse of Rug Buy. We have partnered with reliable couriers to make sure your order is delivered to your doorstep as soon as possible.
How long will my order take to arrive?
We take every request very seriously. Once you place an order with us, our team makes sure that your order is shipped within 24 hours from our warehouse. Depending on your location and current COVID-19 situation, your order will be delivered within 3 to 5 business days. Connect with us online to enquire about estimated delivery times.
Why isn't my tracking no. working?
Your tracking number is generated within 24 hours of placing the order as it takes a while to load a new tracking number into our company’s system.
My rug arrived damaged or the wrong rug was received?
We make sure that our customers receive accurate products in good condition. If you have received the wrong product, we are sorry to hear about this. Connect with us via phone call on 0425 531 841 with a photograph of the product. We will do everything to resolve the matter and get your rug replaced.
Why should I buy from RugBuy?
Rug Buy brings a variety of high-quality rugs in different styles and prints. We make sure our customers are satisfied with our services and get their order delivered on time. We offer a unique shopping platform with secure and flexible payment options. Our rugs are versatile, durable and easy to maintain. We provide accurate product descriptions and offer free delivery.
Do you have a privacy policy?
Yes, we do have a privacy policy. We make sure to use customer information to improve upon our services and keep them updated on the latest products and services offered by us. We ensure you that your personal details won’t be shared with a third party under any circumstances.
Do you match competitors' prices?
We offer factory prices to make sure our rugs are cost-effective. We are focused on providing unbeatable prices to our customers so that they get the best of both worlds- Great prices and quality rugs.
The rug doesn't suit the area or I just don't like the rug. How can I return it?
Don’t worry we offer easy returns to our customers. Contact us via phone call or fill out our online form and we will get back to you. Share your order number and send us the photographs of your rug.
What Size Rug Do I Need?
We suggest our customers take a rough measurement of the room or area where they are planning to place the rug. Use a tape measure and note down the size. For living rooms, you can go with a 160x230 or 200x300 size rug. For bedrooms, you may need a larger 200x300 or 240x320 size rug to be placed beneath your nightstands. For other spots, a rug 120x170 in size will be appropriate.
How Do I Stop My Rug From Slipping?
Use an anti-slip rug stop to tackle this problem. This will keep your rug in position and prevent it from sliding here and there. Another option is to place your rug under furniture items such as coffee tables or nightstands. You can think of the look you want to achieve and choose a solution accordingly.
Do You Sell Recycled Rugs?
At Rug Buy, we do offer recycled rugs. We promote sustainability through our recycled rugs. We offer a range of recycled rugs that lasts longer and offers great returns on investment in addition to less landfill. Our rugs are made from recycled soft fibres that feel soft to touch and looks great as well.
Are You An Australian Owned Business?
We are proud to say that Rug Buy is a 100% Australian owned and operated company. We offer an extended range of rugs and offer free shipping across Melbourne. Our team is dedicated to offering a seamless shopping experience to customers looking for durable and affordable rugs to transform their space. We specialize in both commercial and residential sectors. We are sure you will love our selection curated for offices and homes.
Do We Ship Internationally?
We offer fast and free delivery within 3 to 5 business days in Australia but unfortunately, we are not offering international shipping currently.