Rug Lock 5mm (Standard)

Return Policy

RugBuy is committed to maintaining customer satisfaction at the highest level. However, in some cases, a product return may be necessary. Here is our return policy:

1. Damaged, Defective, or Incorrect Products:

If the product you received is damaged, defective, or incorrect, please contact us within 7 business days through info@rugbuy.com.au Inform us of your intention to return the product, and our customer service team will provide you with detailed instructions regarding the return process. In this case, return shipping costs will be covered by us.

2. Correct Products:

If the product you received is correct in terms of size, color, and pattern, but you wish to exchange it or return it, return shipping costs will be your responsibility. Please make sure to return the product in its original packaging and in unused condition.

Return Process:

Please follow these steps for the return process:

• Contact our customer service team via info@rugbuy.com.auand once you have communicated your return request, you will be provided with instructions.
• Return the product in its original packaging and in complete condition.
• After the return process is approved, your payment will be refunded to your original payment method.

Note: Return processes will be approved after review by the customer service team. Please follow the provided instructions for the return process and ensure that the product meets the return conditions.

If you have any questions or concerns, do not hesitate to contact us through info@rugbuy.com.au. We are here to assist you.

Return Policy

RugBuy is committed to maintaining customer satisfaction at the highest level. However, in some cases, a product return may be necessary. Here is our return policy:

1. Damaged, Defective, or Incorrect Products:

If the product you received is damaged, defective, or incorrect, please contact us within 7 business days through info@rugbuy.com.au Inform us of your intention to return the product, and our customer service team will provide you with detailed instructions regarding the return process. In this case, return shipping costs will be covered by us.

2. Correct Products:

If the product you received is correct in terms of size, color, and pattern, but you wish to exchange it or return it, return shipping costs will be your responsibility. Please make sure to return the product in its original packaging and in unused condition.

Return Process:

Please follow these steps for the return process:

• Contact our customer service team via info@rugbuy.com.auand once you have communicated your return request, you will be provided with instructions.
• Return the product in its original packaging and in complete condition.
• After the return process is approved, your payment will be refunded to your original payment method.

Note: Return processes will be approved after review by the customer service team. Please follow the provided instructions for the return process and ensure that the product meets the return conditions.

If you have any questions or concerns, do not hesitate to contact us through info@rugbuy.com.au. We are here to assist you.